Refund Policy

1. Refund Eligibility

Refunds are applicable if:

1. Product received is damaged or defective
2. Incorrect product or size delivered
3. Order cancelled before shipment
4. Product becomes unavailable after payment

2. Refund Request Process

1. Customers must contact support within the return window.
2. Proof (photos/videos) may be required.
3. Products must be returned for inspection.

3. Refund Method & Timeline

1. Refunds are processed through original payment method.
2. Processing time: 7–14 working days.
3. Shipping charges are usually non-refundable.

4. Non-Refundable Items

1. Used or worn footwear
2. Clearance or discounted items
3. Products without original packaging